Thank you for choosing to shop on the CORAL BAY LLC website (hereinafter referred to as “this website”). To ensure you fully understand our refund policy, the following is detailed information regarding refunds, returns, and exchanges.
- Refund Policy
We are committed to providing our customers with a satisfactory shopping experience. If you are not satisfied with your purchase of swimwear, you can request a refund, return, or exchange within 30 days of receiving the item. - Return Conditions
To be eligible for a return, the item must meet the following requirements:
The item is unworn, unwashed, and retains its original tags, packaging, and labels.
The item is undamaged and in good condition.
Return requests must be submitted within 30 days of receiving the item. - Exchange Policy
For exchanges (e.g., incorrect size or color), please follow the same conditions as for returns. When requesting an exchange, please specify the new item you require. - Returns Process
To return or exchange an item, please follow these steps:
Contact Customer Service: Please send an email to emilymoisa@coralbayshop.com to submit a refund or exchange request. Provide your order number and reason for return in the email.
Obtain Return Authorization: We will review your request and reply with confirmation of the return and your return address.
Send the Item Back: Please send the eligible item back to the following address:
Return Address: 1136 N Lake Ave, Pasadena, CA 91104
Track Shipping: Please keep the tracking number you used to ship the item so you can track your package. - Processing Time
We will process your refund or exchange request within 5 business days of receiving the returned item. Refunds will be returned to the original payment method and may require additional processing time depending on your bank or payment provider’s policies. - Important Notes
Return shipping costs are borne by the customer unless the item is defective or incorrect.
Returns made under non-standard circumstances (such as used items) are non-refundable and non-exchangeable.
For any questions or further information, please feel free to contact our customer service team. We look forward to providing you with an excellent service experience! Thank you for choosing CORAL BAY LLC!